Queensland Government

Consultation has concluded


How will the Digital Economy Strategy improve government service delivery?

The Queensland Government is committed to identifying and removing ‘red tape’ and administrative barriers in order to provide Queenslanders with world class customer-focussed services.

We have made a start by moving to digital platforms wherever possible and undertaking reform, renewal and revitalisation of frontline and other services.

The government estimates that it currently has around 100 million interactions with customers each year. Of these, approximately 35 per cent are online, with similar statistics for face-to-face and telephone interactions.

Online services offer 24/7 availability and greater customisation – at approximately 7 per cent of the cost of traditionally provided services.

Digital content and technologies will help to shift service delivery from government facilities to a location and time convenient to the customer.

Consultation feedback:

  • Support for government services to be reviewed to see if they are better delivered by non-government organisations and the private sector, either wholly or partially.
  • Support for more Queensland Government services and forms to be available and transacted online and stream-lined to cut red tape and bureaucracy. Some concern over “digital first” due to fear that this will mean the loss of face-to-face and telephone services.
  • Need for personal security and privacy of information when interacting online on Government websites.


How will the Digital Economy Strategy improve government service delivery?

The Queensland Government is committed to identifying and removing ‘red tape’ and administrative barriers in order to provide Queenslanders with world class customer-focussed services.

We have made a start by moving to digital platforms wherever possible and undertaking reform, renewal and revitalisation of frontline and other services.

The government estimates that it currently has around 100 million interactions with customers each year. Of these, approximately 35 per cent are online, with similar statistics for face-to-face and telephone interactions.

Online services offer 24/7 availability and greater customisation – at approximately 7 per cent of the cost of traditionally provided services.

Digital content and technologies will help to shift service delivery from government facilities to a location and time convenient to the customer.

Consultation feedback:

  • Support for government services to be reviewed to see if they are better delivered by non-government organisations and the private sector, either wholly or partially.
  • Support for more Queensland Government services and forms to be available and transacted online and stream-lined to cut red tape and bureaucracy. Some concern over “digital first” due to fear that this will mean the loss of face-to-face and telephone services.
  • Need for personal security and privacy of information when interacting online on Government websites.

Queensland Globe

Queensland Globe is a free online application which allows users to view and explore maps and spatial data in Queensland using the Google Earth application.

The Queensland Globe uses data published on the Queensland Open Data site to create detailed imagery of features such as property boundaries, property addresses, roads, power lines, climate conditions, flood boundaries and vegetation.

It is able to be accessed via computers, tablets and smart phones, and allows users to add their own features (for instance buildings, business networks, or historical data) to their maps. Users have welcomed the initiative with open arms (over 2 million hits a day).

The Queensland Department of Natural Resources and Mines which developed the system reports that the most common request regarding the Queensland Globe was a request for more data.

The Premier, The Honourable Campbell Newman MP, would like to see Queensland companies utilise the tool to create new products and applications for sale. 

“[Information] is indeed the new currency,” Mr Newman said. “Open data can equip private business and enterprise with the information and resources it needs to develop commercial applications.”

“We're not against private companies turning profit from this data ... we want people to make money out of this information that the taxpayers have already paid for.” http://www.nrm.qld.gov.au/mapping/queensland-globe.html

 

Case Study : Townsville-Mackay Medicare LocalCase Study

Townsville-Mackay Medicare Local (TMML) is currently conducting a randomised clinical trial evaluating the use of technology and care co-ordination in managing diabetes

The Trial aims to improve people’s self-management of their type 2diabetesand improve the long-term control of their condition.

This service is connected to some people who have never had access to the internet before

See how it works at; http://www.nbn.gov.au/case-study/townsville-telehealth-diabetes-trial/


Thanks!

CLOSED: This discussion has concluded.